I need to have a 5 minute
typing test. Does your web site provide this?
Yes! When starting a test,
just choose the option to take a timed test for 5
What do your certificates look
to see some sample certificates.
My potential employer
requires information that is not included on your
certificate. What can I do?
The site also includes a detailed
test report which has information (such as the test
length and error count) not included on the
certificate. To see this report, log into your
account and click on the "View / Print Detailed Test
Report" link. Feel free to present this report
along with your typing certificate to an employer or
other interested persons.
Occasionally, we do come across
employers who require specific information not included on
the web site. If this occurs, we can
generate an official, signed, letter (at no cost to
you) which has the required information. To
receive this letter, send an e-mail to
, which includes your
account's username as well as the information
needed. We can send the letter with your
certificate if you are ordering prints by mail, or
we can send you the letter via e-mail. We
guarantee your letter will be generated in less than
a business day.
I finished a final test
but do not see a way to view or print my
certificate. What do I need to do? Do I
need to take all 3 final tests?
The web site requires that all 3
final tests be taken. When these are finished,
you then choose the best score to appear on your
certificate. You can quickly get through the
remaining final tests by only typing 2 or 3 words of
the text and then clicking on the "Done" button.
This will result in a test result with very low
accuracy. However, you can simply avoid
choosing this test result when the web site asks you
which score to put onto your certificate.
What is the difference
between this web site and your Custom Typing
Training web site?
For individuals, our
Custom Typing Training web site is the best
choice if you want to improve your typing
speed. If you are already experienced at
typing, this web site is the best choice for
measuring and proving your speed. Custom
Typing Training will also measure your speed, but
does not provide typing certificates.
For companies and schools
who are conducting typing training, we recommend
that you visit our
Custom Typing Training web site.
I'm an employer who
needs to test the typing speed of job candidates or
employees. Can I use your site for this?
If you require your job candidates
to obtain and present their own certification, you
can refer them to this web site, where they can
create their own accounts and send the results to
If your company is paying for
typing certification for employees or job
candidates, you can create accounts for each
employee or candidate. To allow your company
to create employee or job candidate accounts, our
site maintains separate records for the test taker
If you are testing large numbers
of candidates and/or need advanced reporting and
administration features, take a look at our
Custom Typing Training web site.
How are the scores
(words-per-minute and accuracy) calculated?
For the gross words-per-minute
(WPM), we use the standard formula. The number
of characters typed is divided by 5 to get the
number of words. (5 is the average length of a
word, including the space between.) This is
divided by the exercise time to get the words per
The percentage accuracy is based
on the number of correct words typed.
The number of correct words is divided by the number
of total words, then multiplied by 100. Making
multiple mistakes in a single word only counts as a
The adjusted words-per-minute is
simply the gross words-per-minute multiplied by the
percentage accuracy. For example, if your
gross WPM is 61 and your accuracy is 98%, then your
adjusted words-per-minute is 60 (61 x .98 = 59.78,
When I try to print the
typing certificate, the edges are cut-off. How do I
First, make sure your page setup
is set to the right orientation. Some
certificates print in the standard portrait mode,
and others print in landscape mode, in which the
page is rotated. In Internet Explorer or
choose the "Page Setup" command from your browser's
"File" menu. (You may need to press the
Alt key on your keyboard to see the File menu.)
In Google Chrome, you will find the
portrait/landscape setting under the "Print"
If your orientation is correct,
then you probably need to reduce your page margins.
This can also be done using the "Page Setup"
or "Print" commands.
Can I remove the headers and
footers that my web browser puts on the page when I
print my certificate?
Yes! In Internet Explorer or
choose the "Page Setup" command from the "File"
menu, and adjust the Header and Footer options.
You may need to press the Alt key on your keyboard
to see the File menu.
In Google Chrome, you can remove
the headers and footers from the "Print" options.
How can I receive a refund
under your money-back guarantee?
We can offer a refund if you have
not yet completed the testing process and received
your certificate. For example, we will
unconditionally refund your money if you have an
older computer that is not compatible with our site,
or if your circumstances change and you no longer
need the typing certificate.
To request a refund, send an email
to , making sure to include
your account username, along with the reason you
need the refund. If you paid online by credit
card, we will issue a refund of your credit card
charge. If you paid by mail, we will mail a
refund check to you.