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ProveMySpeed.com
Support and Contact Information
 
Contact Information:

E-Mail: support@provemyspeed
.com

(Answered all day, every day)

Phone:
888-842-2613
(Available 9AM to 5PM, central time, Monday to Friday)

Mailing Address:
Custom Solutions
125 Buckskin Lane
Streamwood, IL  60107

You can also learn more about our company and our products by visiting our home page: www.customsolutions.us

 

Frequently Asked Questions:
 
bulletI need to have a 5 minute typing test. Does your web site provide this?
bulletMy potential employer requires information that is not included on your certificate. What can I do?
bulletI finished a final test but do not see a way to view or print my certificate.  What do I need to do?  Do I need to take all 3 final tests?
bulletWhat is the difference between this web site and your Custom Typing Training web site?
bullet I'm an employer who needs to test the typing speed of job candidates.  Can I use your site for this?
bulletHow are the scores (words-per-minute and accuracy) calculated?
bulletWhen I try to print the typing certificate, the edges are cut-off.  How do I fix this?
bulletCan I remove the headers and footers that my web browser puts on the page when I print my certificate?
bulletI've downloaded the zip file.  How do I view the certificate?
bulletWhen I try to view the certificate after downloading, I don't see any graphics or background.  How do I fix this?
bulletHow can I receive a refund under your money-back guarantee?

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I need to have a 5 minute typing test.  Does your web site provide this?

Most likely our site will meet this requirement.  Our site measures typing speed by presenting a certain amount of text to type, and timing how long this takes.  Unless your speed is extremely high (greater than 70 words per minute), or the employer requires that the test be exactly 5 minutes and zero seconds (which is rare), our site should meet your needs.
 

My potential employer requires information that is not included on your certificate.  What can I do?

The site also includes a detailed test report which has information (such as the test length and error count) not included on the certificate.  To see this report, log into your account and click on the "View / Print Detailed Test Report" link.  Feel free to present this report along with your typing certificate to an employer or other interested persons.

Note that the detailed report is available to users who took their final test on or after 4/14/2005, the date this feature was added to the web site.  If you took your test before this, you can receive an official letter as described below.

Occasionally, we do come across employers who require specific information not included on the web site.  If this occurs, we can generate an official, signed, letter (at no cost to you) which has the required information.  To receive this letter, send an e-mail to support@provemyspeed.com, which includes your account's username as well as the information needed.  We can send the letter with your certificate if you are ordering prints by mail, or we can send you the letter via e-mail.  We guarantee your letter will be generated in less than a business day.
 

I finished a final test but do not see a way to view or print my certificate.  What do I need to do?  Do I need to take all 3 final tests?

The web site requires that all 3 final tests be taken.  When these are finished, you then choose the best score to appear on your certificate.  You can quickly get through the remaining final tests by only typing 2 or 3 words of the text and then clicking on the "Done" button.  This will result in a test result with very low accuracy.  However, you can simply avoid choosing this test result when the web site asks you which score to put onto your certificate.
 

What is the difference between this web site and your Custom Typing Training web site?

For individuals, our Custom Typing Training web site is the best choice if you want to improve your typing speed.  If you are already experienced at typing, this web site is the best choice for measuring and proving your speed.  Custom Typing Training will also measure your speed, but does not provide typing certificates.

For companies and schools who are conducting typing training, we recommend that you visit our Custom Typing Training web site.
 

I'm an employer who needs to test the typing speed of job candidates or employees.  Can I use your site for this?

If you require your job candidates to obtain and present their own certification, you can refer them to this web site, where they can create their own accounts and send the results to you.

If your company is paying for typing certification for employees or job candidates, you can create accounts for each employee or candidate.  To allow your company to create employee or job candidate accounts, our site maintains separate records for the test taker and payer.

If you are testing large numbers of candidates and/or need advanced reporting and administration features, take a look at our Custom Typing Training web site.
 

How are the scores (words-per-minute and accuracy) calculated?

For the gross words-per-minute (WPM), we use the standard formula.  The number of characters typed is divided by 5 to get the number of words.  (5 is the average length of a word, including the space between.)  This is divided by the exercise time to get the words per minute.

The percentage accuracy is based on the number of correct words typed.  The number of correct words is divided by the number of total words, then multiplied by 100.  Making multiple mistakes in a single word only counts as a single mistake.

The adjusted words-per-minute is simply the gross words-per-minute multiplied by the percentage accuracy.  For example, if your gross WPM is 61 and your accuracy is 98%, then your adjusted words-per-minute is 60 (61 x .98 = 59.78, rounded up).
 

When I try to print the typing certificate, the edges are cut-off.  How do I fix this?

First, make sure your page setup is set to the right orientation.  Some certificates print in the standard portrait mode, and others print in landscape mode, in which the page is rotated.  To adjust your settings, choose the "Page Setup" command from your browser's "File" menu.

If your orientation is correct, then you probably need to reduce your page margins.  This can also be done using the "Page Setup" command.
 

Can I remove the headers and footers that my web browser puts on the page when I print my certificate?

Yes!  In Internet Explorer, choose the "Page Setup" command from the "File" menu, and clear the Header and Footer text boxes.  Before doing this however, you may want to write down or copy what was there, so you can change the setting back later.

In Firefox, choose the "Page Setup" command from the "File" menu, then click on the "Margins and Header/Footer" tab.  Set all of the items to "blank".
 

I've downloaded the zip file.  How do I view the certificate?

If you're a Windows XP or Vista user, the zip file can be opened just like an ordinary folder.  However, you will need to copy and paste, or click and drag, the files from the zip file into another location.  Once you've done this, open the "Typing_Certificate.htm" file to view the certificate.

For other operating systems, you will need a separate utility, such as WinZip.  In this case, you will need to extract the files from the archive.  Once extracted, open the "Typing_Certificate.htm" file to view the certificate.
 

When I try to view the certificate after downloading, I don't see any graphics or background.  How do I fix this?

First, make sure you have actually extracted the files from the zip archive.  Windows XP, along with other zip file applications, allow you to open files directly from the zip archive.  However, this does not work with the typing certificate.  In Windows XP, you will need to copy and paste, or click and drag, the files from the zip file into another location.  With another zip file application, you will need to extract the files and save them to another location on your computer.

If you have extracted the files, and are still seeing this problem, then the problem is that the "background.jpg" file, which was included when you downloaded the zip file, is missing or in the wrong location.  This file should be in the same directory as the "Typing_Certificate.htm" file, which you open to view the certificate.
 

How can I receive a refund under your money-back guarantee?

We can offer a refund if you have not yet completed the testing process and received your certificate.  For example, we will unconditionally refund your money if you have an older computer that is not compatible with our site, or if your circumstances change and you no longer need the typing certificate.

To request a refund, send an email to support@provemyspeed.com, making sure to include your account username, along with the reason you need the refund.  If you paid online by credit card, we will issue a refund of your credit card charge.  If you paid by mail, we will mail a refund check to you.

 
Want to improve your typing speed?  Take a look at our partner site: Custom Typing Training
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